Privacy Policy

Pronto Apartments is committed to privacy and data security – we endeavour to collect as little personal information and keep it for as short a period as possible..

Our “data” is your privacy!

Privacy Policy and Practice

There is legitimate and essential reasons to gather personal information in the conduct of said business and we maintain this Privacy Policy to maintain data integrity and protect our Guest valuable personal information.

1. We adhere to the Australian Privacy Principles contained in the Privacy Act 1988 (Cth). This policy sets out how we collect and treat your personal information.
2. “Personal information” is information we hold which is identifiable as being about you.

Who we are

We are Helmac Holding PTY LTD trading as Pronto Apartments (from hereon Pronto Apartments or Pronto). We operate accommodation services, a website, social media channels, online travel agencies (OTA’s) such as and Expedia and a Property Management System.

We are proudly an accredited Quality Tourism Accommodation Provider with the Tourism Commission of Western Australia (TCWA). Part of our assessment and ongoing audits as TCWA accredited involves the maintenance of Privacy Policies and Practices.

Personal Information: Your Data

1 Pronto Apartments will, from time to time, receive and store personal information you enter onto our website, provided to us directly or given to us in other forms.
2. You may provide basic information such as your name, phone number, address and email address to enable us to send information, provide updates and process your product or service order. We may collect additional information at other times, including but not limited to, when you provide feedback, when you provide information about your personal or business affairs, change your content or email preference, respond to surveys and/or promotions, provide financial or credit card information, or communicate with our customer support.
3. Additionally, we may also collect any other information you provide while interacting with us.

How We Collect Personal Information

Pronto Apartments operates a Property Management System namely CloudBeds as well as payment provider Stripe. By accepting your booking with Pronto Apartments you are acknowledging that these organizations privacy policies will affect what happens to your data.

Use of Your Personal Information

Pronto Apartments may use personal information collected from you to provide you with information, updates and our services. We may also make you aware of new and additional products, services and opportunities available to you. We may use your personal information to improve our products and services and better understand your needs.

2. The Australian Hotel may contact you by a variety of measures including, but not limited to telephone, email, SMS or mail.

Our Digital Services:

Pronto Apartments website is Hosted by Crazy Domains under SSL Encryption and carried on Domains also managed by Crazy Domains; email is provided by Microsoft Managed Exchange; our computers are Windows 11 running Microsoft 365 and protected by ESET Internet Security; and the accommodation operates on a Property Management System namely CloudBeds; accounting software Xero; as well as payment provider Stripe. By accepting your booking with Pronto Apartments you are acknowledging that these organizations have privacy policies that will affect what happens to your data.

Reference Text: Our website address is: / We also operate the domain: that redirects to the primary domain ("the website").

Embedded Content

This site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Security of Your Personal Information

1. Pronto Apartments is committed to ensuring that the information you provide to us is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.

2. The transmission and exchange of information is carried out at your own risk. We cannot guarantee the security of any information that you transmit to us, or receive from us. Although we take measures to safeguard against unauthorised disclosures of information, we cannot assure you that personal information that we collect will not be disclosed in a manner that is inconsistent with this Privacy Policy.

Where Your Data is Sent

Pronto Apartments operates a Property Management System namely CloudBeds as well as payment provider Stripe. By accepting your booking with Pronto Apartments you are acknowledging that these organizations privacy policies will affect what happens to your data.

Third party sites

Our site may from time to time have links to other websites not owned or controlled by us. These links are meant for your convenience only. Links to third party websites do not constitute sponsorship or endorsement or approval of these websites. Please be aware that The Australian Hotel is not responsible for the privacy practises of other such websites. We encourage our users to be aware, when they leave our website, to read the privacy statements of each and every website that collects personal identifiable information.

How Long We Retain Your Data

1. Pronto Apartments has numerous obligations to keep data including personal information and we do this accordance with relevant legal obligations – we take our obligations to not store unnecessary data or for a longer time than necessary.

What rights you have over your data

1. Pronto Apartments and you the customer have rights and obligations under the Privacy Act (1988); our Policy is in line with the Privacy Act both in spirit and in process. You can read a copy of the Act by clinking the LINK BELOW:

Privacy Act 1988

Access to Your Personal Information

1. You may request details of personal information that we hold about you in accordance with the provisions of the Privacy Act 1988 (Cth). A small administrative fee may be payable for the provision of information. If you would like a copy of the information, which we hold about you or believe that any information we hold on you is inaccurate, out of date, incomplete, irrelevant or misleading, please email us at

2. We reserve the right to refuse to provide you with information that we hold about you, in certain circumstances set out in the Privacy Act.

Complaints About Privacy

If you have any complaints about our privacy practices, please feel free to send in details of your complaints to We take complaints very seriously and will respond shortly after receiving written notice of your complaint.

Changes to Privacy Policy

1. Please be aware that we may change this Privacy Policy in the future. We may modify this Policy at any time, in our sole discretion and all modifications will be effective immediately upon our posting of the modifications on our website or notice board. Please check back from time to time to review our Privacy Policy.

Who We Share Your Data With

1. We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this Policy. Personal information is only supplied to a third party when it is required for the delivery of our services.
2. We may from time to time need to disclose personal information to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency request.
3. We may also use your personal information to protect the copyright, trademarks, legal rights, property or safety of Pronto Apartments,, its customers or third parties.
4. Information that we collect may from time to time be stored, processed in or transferred between parties located in countries outside of Australia.
5. If there is a change of control in our business or a sale or transfer of business assets, we reserve the right to transfer to the extent permissible at law our user databases, together with any personal information and non-personal information contained in those databases. This information may be disclosed to a potential purchaser under an agreement to maintain confidentiality. We would seek to only disclose information in good faith and where required by any of the above circumstances.
6. By providing us with personal information, you consent to the terms of this Privacy Policy and the types of disclosure covered by this Policy. Where we disclose your personal information to third parties, we will request that the third party follow this Policy regarding handling your personal information.
Last Updated Oct 2022
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